Terms and Condition/FAQs

🛍️ STORE POLICIES AND CUSTOMER GUIDE

📄 TERMS & CONDITIONS

By accessing and purchasing from our store, you agree to the following terms and conditions:

1. Orders & Custom Products
All personalized items (e.g., engraved pens, clocks, bamboo sets) are made to order. Changes or cancellations are not allowed once production has started.

2. Payments
We accept:

• GCash

• PayMaya

• Bank transfer (BPI, Landbank)

• COD

3. Shipping
We ship via LBC, J&T, Lalamove (for nearby areas), or courier of your choice (if available).

Delivery time: 3–5 business days. Pick-up also available.

4. Refunds & Returns
No returns for custom items unless damaged or incorrect due to our error. Contact us within 24 hours of receipt.

5. Design Usage
We do not use your designs for other customers. However, we may use them as proof of transaction or portfolio display unless you specifically request otherwise.

🔒 PRIVACY POLICY

1. Information We Collect
Name, contact number, address, order and personalization details.

2. Use of Information
Used only for:

• Order processing

• Shipping

• Customer communication

3. Data Security
We protect your personal data and do not share it with third parties.

4. Opt-Out
To request removal of your data, contact us via email or Facebook.

🛠️ ORDER CUSTOMIZATION GUIDE

Step 1: Choose Product
Browse our personalized items — engraved pens, bamboo sets, wooden clocks, etc.

Step 2: Submit Customization Info
At checkout, include:

• Name/message to engrave

• Font style (if applicable)

• Alignment/layout preference

• Design link (drive/canva)

You may also message us directly after placing your order.

Step 3: Layout Confirmation
We will send you a layout or mockup for approval before production.

Step 4: Production & Shipping
We begin production after confirmation (1–3 business days), then ship via your selected method.

🖋️ DESIGN & USAGE POLICY

We will not reuse your personalized design for other clients.
However, we may use completed orders as proof of transaction or for portfolio purposes unless you request us not to.

📩 If you want your design to remain private, just let us know — we fully respect your privacy.

❓ FREQUENTLY ASKED QUESTIONS (FAQ)

Q: What payment methods do you accept?
A: GCash, PayMaya, BPI, Landbank, and COD (when available).

Q: Can I change my order after checkout?
A: Only if production hasn’t started. Contact us immediately.

Q: Do you offer bulk or wholesale pricing?
A: Yes! Message us for custom pricing for 10+ items.

Q: How long does production take?
A: 1–3 business days after confirmation.

Q: Do you send previews before engraving?
A: Yes, layout previews can be requested.

Q: What if the item arrives damaged?
A: Send us a photo within 48 hours and we’ll assist you right away.